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The Taco Bell experience I recently read Erik Leijon’s article about Taco Bell opening up on the West Island [“Thinking outside the bun,” Jan. 11]. I happen to live in the West Island and have been to Taco Bell three times since they’ve opened. I’m writing to relate my experiences so that other Montrealers don’t make the same mistake. My first trek was at the drivethru the week it opened. I spent 45 minutes in line waiting to get my food, which finally arrived—cold. I only stayed that long because I was already in the part of the drivethru that wouldn’t allow me out. I made the mistake of telling my kids about the opening, and the following Friday night, they also wanted to try it out, so we went into the restaurant and waited 50 minutes before getting our food. I figured I’d give them another month to work out the wrinkles before going back again. I drove by last week three times; every time, the line-up was ridiculous so I kept driving. Last night, I decided to give them another chance and walked in to find that only eight people were in line in front of me. I figured I’d hit paydirt. What a mistake! I waited an hour and 20 minutes to get my food. At one point, the three employees who were preparing the food each left their stations one by one and the food stayed there unattended for 20 minutes. I asked to speak to a manager but she was nowhere to be found. Finally, when she surfaced, I asked her what the heck was going on and she responded that she wasn’t sure and was trying to figure out why no one was preparing the food! By now, I was beyond furious and told her that I wanted a refund and was told that she couldn’t give me one. When the employees finally came back, after throwing away most of the food that had stayed on the counter, I noticed one of them, whose shift was apparently over, prepare himself a crunch-wrap in less than a minute and walk out in front of us. I was dumbfounded. After another 15 minutes, I finally got my food and stormed out of the building. Stay away from Taco Hell until they get their act together—which, after seeing last night’s fiasco, may never happen. » GARY LALONDE I agree with letter writer Cynthia Hale [“Taco Bell hardly healthy,” Jan. 18] when she says Taco Bell does not really serve up health food. But I think they still dishes up more salubrious fare than McDonald’s. If Taco Bell lures away some McDonald’s customers, it is still progress. In any case,Taco Bell’s future in Quebec seems shaky. A few years ago, the doughnut chain Krispy Kreme opened outlets in Quebec with great fanfare, but soon fizzled. I personally hope Taco Bell manages to stay in business in Quebec. » MANISH PATWARI Metro madness! If her friend hadn’t helped her, my efforts would have tragically been in vain. At least I did something— everyone else just stood there like deer in the headlights. So many things are wrong with this picture. Why didn’t I remember that there’s a red handle there that you can pull to cut off the power to the tracks? Why wasn’t the operator trained to immediately tell me to pull it, or do something himself, instead of stalling and asking questions? Why didn’t anyone else do anything? I know that when I make my way to the metro platform, I’m not thinking about things that could possibly go wrong at that moment. I may passively notice all that emergency stuff on the side there, but when would I ever need to use it? Think again. I am making a plea to all my fellow metro commuters: Please, when you arrive on the platform to wait for the train, have a look along the entire length of the wall and notice where the SOS phones are. There’s a red handle in the plexiglass case, either above or below the big red phone, that will cut off the power to the tracks. Just make a mental note of it, for future reference. Because you never know when you will have mere seconds to act, and nobody else (including trained personel) is going to do anything about it. Pull the handle! You may save someone’s life!
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